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Registrar's Office

Charleston Southern University > Registrar Office

Student faq

The Registrar's office maintains student records, transcripts, attendance, diplomas, class schedules, registration, transfers credits, grades and graduation. Our office hours are 8 a.m. - 5 p.m. Monday - Friday. We are located in the Hunter Reception Center. Below are a variety of frequently asked questions. You can find additional information by clicking on the tabs on the right.

 

Advising

  • How Do I Know Who My Advisor is?
    • Please check your MyCSU under the student tab.
  • How do I declare/change my major/minor?
    • Log into your MyCSU with your ID and Pin number.  Go to the Student tab and click Forms to complete the online major/minor change.  You may also go to Student Success Center located in Strom Thurmond Building to complete a major/minor change.
  • What is a degree audit/advising worksheet?
    • Your degree audit shows course requirements for your liberal arts core (LAC), and your major and minor (if applicable).  It lists all courses that you have taken and how they apply toward your graduation requirements.
  • When do I need to apply for a degree audit?
    • Please request a degree audit after you have completed 61 credit hours.
  • How do I request a degree audit?
    • You can request an official degree audit though your MyCSU.  Click on the student tab.  On the left, click on forms and fill out the online form to request a degree audit.  You will receive an email to your BucMail from the Registrar’s Office within two weeks with your audit attached.
  •  What is the What-If report (Major Exploration and What If Scenarios)?

    • This allows students to view their degree audit under a different major before processing a major change.  Log into your MyCSU and click the Student Tab.  Under Courses and Grades, scroll to the bottom of the page to view the report.
  • How does the What-If report work?
    • Choose the major you are interested in under your current catalog and click View.
  • How do I view my Holds?
    • Log into your MyCSU and click the Student Tab to view your current holds.
  • How do I remove my Holds?
    • Directions to resolve holds can be found under the Hold description.
  • What if I am having trouble getting in contact with my advisor?
    • Please visit your professor’s office to view office hours located on their office door.  If you are still unable to contact your professor, please contact the appropriate chair of the department (see catalog).

Enrollment/Degree Verification

  • I need to show proof of my degree. What are my options?
    • Order Official Transcript
      • Order an electronic official transcript or official paper transcript here
      • You will need your ID and PIN (see below for retrieval).
    • View Unofficial Transcript
      • Please visit your My CSU to view your unofficial transcript.  You will not be able to view your unofficial transcript if you have a hold on your account.
    • Order Duplicate Diploma
      • The cost for a duplicate diploma is $50, and you may pay online.  The request takes about 3-4 weeks for processing and delivery. Mail a completed duplicate diploma request to Charleston Southern University, Office of the Registrar, PO Box 118087, Charleston, SC 29423 or fax a completed form to 843-863-8023.
  • How can I get an Enrollment Verification Letter?
    • Please email register@csuniv.edu or stop by the Registrar’s Office located in the Hunter Center.  These letters can only be issued after the drop/add period.

FERPA 

  • What is FERPA?
    • The Family Educational Rights and Privacy Act of 1974 helps protect the privacy of student education records. The Act provides eligible students the right to inspect and review education records, the right to seek to amend those records and to limit disclosure of information from the records. The intent of the legislation is to protect the rights of students and to ensure the privacy and accuracy of education records. The Act applies to all institutions that are the recipients of federal aid administered by the Secretary of Education.
  • How can someone else access my student records? 
    • Go to your MyCSU and click the student tab to create a waiver.  This is located under Student Information Release Authorization.

Grading

  • What is the grading scale at CSU?
    • There is no uniform grading policy at Charleston Southern University.  Please see your course syllabus.
  • How do I request an Incomplete grade (I)?
    • After reviewing Policy-R-2, please schedule a time to meet with your professor.
  • How do I check my grades/GPA?
    • Students can access this information in their MyCSU.  Please know all holds must be removed from your account before you can access your grades and GPA.
  • Can the same course fulfill two requirements?
    • Yes, in most cases.  Please see your degree audit to view where your courses can be applied.

Personal Information

  • How do I update/correct my name in my record?
    • For current students, please bring a copy of your updated social security card, marriage license (if applicable), and driver’s license to the Registrar’s Office, located in the Hunter Center.  If you are not local, please email us for instructions at register@csuniv.edu.
  • How do I update my address?
    • Please send an email with your new address to enroll@csuniv.edu and register@csuniv.edu.  You can also update this information in your MyCSU.  After you log in, click on Personal Information next to your name.
  • How do I find my CSU ID# and/or PIN#?
    • Go to MyCSU, click “I forgot my CSU ID #” and “I forgot my CSU PIN” to access your information.  Please memorize both of these numbers and also please keep your PIN number private – this is for you to know only.

Registration

  • When does registration begin?
  • How do I search for classes?
    • When registration becomes available, you will find the course listing in your MyCSU under the academics tab.
  • How do I know what courses to register for?
    • Your degree audit in your MyCSU can be used as a guide to help you with course selection.  Please also see your academic advisor for help in selecting classes.
  • The course I need to register for is full. What can I do?
    • Please contact your advisor and department chair.
  • Can I register for a course if I have not taken the prerequisite?
    • Normally, no.  Please speak with your academic advisor.
  • Can I register for a CAPS course if I am not a CAPS student (courses ending in 45, 46, 47)? 
    • You must meet the guidelines set forth in Policy R-69 before requesting permission from the Dean of your major.
  • As a freshman, can I register myself?
    • No. All freshmen must meet with their academic advisor to register.
  • Do I have to use my BucMail when communicating to faculty/staff?
    • All electronic communication must be sent from your BucMail account.  

Transcripts

  •  How do I order my transcripts?
    • Transcripts are ordered through MyCSU.  You will need your ID and PIN (see below for retrieval).  Directions to order an official electronic transcript, official paper transcript, or faxed transcript can be found here.
  • I don’t remember my/never had a CSU Student ID Number. How do I order a transcript?
    • Go to MyCSU, click “I forgot my CSU ID #” and “I forgot my CSU PIN” to access your information.  Please memorize both of these numbers and keep your PIN number private – this is for you to know only.
  • How long will it take?
    • An electronic transcript will be delivered within 1 to 2 business days of the order date.  Transcripts will be mailed or faxed 1 to 2 business days of the order date. During peak times, please allow up to 2 weeks for delivery.
  • How do I cancel my order?
    • Please review the email you received upon order completion for directions to cancel your order.
  • How can I view my unofficial transcript?
    • Unofficial transcripts can be viewed by logging into your MyCSU under the Transcript tab.

Transfer 

  • What courses will transfer to CSU?
  • How many credit hours can I transfer to CSU?
    • Regionally accredited junior, community and technical colleges where a student did not receive an associate's degree: 68 semester credit hours maximum, including all nontraditional credit accepted.
    • Regionally accredited junior, community and technical colleges where a student did receive an associate's degree: 89 semester credit hours maximum, including all nontraditional credit accepted.
    • Regionally accredited senior colleges and universities: 89 semester credit hours maximum, including any credit accepted from all other sources.
  • Will classes I take at another institution count toward my GPA at CSU?
    • Courses taken at another institution will not count towards your GPA at CSU.
  • I am currently enrolled at CSU, but took courses at another institution this semester. How do I know if CSU has received my transcripts?
    • You may view your transfer credits on your unofficial transcript in your MyCSU.  Please be sure to send your most recent transcript to the Registrar’s Office.  If you have questions about your transfer credit, please email register@csuniv.edu.
  • What is the policy for awarding AP credit?
    • Please see more information here.
  • How do I CLEP out of a course?
    • STEP ONE: Find out CSU’s CLEP Policy here.
    • STEP TWO: Decide which exam(s) to take here.
    • STEP THREE: Log into My Account Registration Portal to create an account at https://clepportal.collegeboard.org/myaccount
    • STEP FOUR: Register and pay your $80 fee at https://clepportal.collegeboard.org/myaccount after you have created your account.  *CSU Honor Students are not required to pay the $80 fee but must create an account through the above CLEP url before arriving for their appointment.  After arriving for the appointment, the testing proctor will enter the CLEP payment information before the test begins.
    • STEP FIVE: Schedule your appointment with the Testing Center to take the test.  You must give at least 24 hours advanced notice to schedule the exam.  Walk-ins are not accepted.  To schedule an appointment, please call (843) 863-8033 or stop by the Student Success Center located in the Strom Thurmond Building (first floor, next to faculty suites). 

 What is a Challenge Exam?

Withdrawal

  • How to Withdraw From a Course
    • To officially withdraw from a traditional (on ground) course: complete a Drop/Add Request Form with signatures from the course instructor and advisor. Turn in the completed form to the Registrar's Office for processing.
    • To officially withdraw from a nontraditional (online) course: log into MyCSU, click on the Student tab, click on Courses and Grades on the left, click on Go to request form to withdraw from an online class on the right and fill out the information. You will be notified by email once it is processed.
  • What are the consequences of withdrawing from a course?
    • If you withdraw from any class after the last day of drop/add (see Academic Calendar), a withdrawal grade must be assigned.  This will not affect your GPA.  Tuition charges and hours remain.  Student-athlete eligibility may be affected.
  • How do I withdraw from CSU?
    • To officially withdraw from all of your courses (the university): log into MyCSU, click on the Student tab, click on Forms on the left, click on Go to the Withdrawal form on the right and fill out the form. The Registrar's office will collect your grades and last dates of attendance, if applicable. If you officially withdraw before drop/add ends you will not be responsible for tuition and fees. All offices will be notified as needed when you officially withdraw.

Graduation

  • How do I apply for graduation?
    • Information on how to apply for graduation can be found here.  Please see Academic Calendar for deadlines.
  • How many chapel credits do I need?
    • Chapel credit is determined by your registered credit hours and can vary each semester.  Students taking at least 12 credit hours on campus during the day, must complete 6 chapel credits for that semester.  Night classes are not included in the 12 hour minimum.  Please check your MyCSU to see how many chapel credits you need.
  • Why do I need more than 125 credit hours to graduate?
    • If you started in the bridge program with English (099) only OR Math (099) only, you need at least 129 credit hours to graduate.  If you started in the bridge program as full bridge (both math 009 and English 009), you will need at least 133 credit hours to graduate.
  • How do I read my degree audit?  It’s so confusing!
  • Duplicate Diploma Request
    • The cost for a duplicate diploma is $50, and you may pay online.  The request takes about 3-4 weeks for processing and delivery.  Mail a completed duplicate diploma request to Charleston Southern University, Office of the Registrar, PO Box 118087, Charleston, SC 29423 or fax a completed form to 843-863-8023.

For questions, please contact the Registrar's office at 843-863-8060; email register@csuniv.edu or visit the Registrar's office in the Hunter Center. Our fax number is 843-863-8023.

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